Formal Modelling of Organisational Goals Based on Performance Indicators

Every organisation exists or is created for the achievement of one or more goals. To ensure continued success, the organisation should monitor its performance with respect to the formulated goals. In practice the performance of an organisation is often evaluated by estimating its performance indicators. In most existing approaches for organisation modelling the relation between performance indicators and goals remains implicit. This paper proposes a formal framework for modelling goals based on performance indicators and defines mechanisms for establishing goal satisfaction, which enable evaluation of organisational performance. Methodological and analysis issues related to goals are also discussed in the paper. The described framework is a part of a general framework for organisation modelling and analysis. © 2011 Elsevier B.V. All rights reserved.