Abstract
We implemented five easy-to-complete questionnaires in Excel, which could serve as early warning signals for practitioners interested in the odds of their IT-outsourcing deals and could serve to redirect their course when still possible. The questionnaires are based on our earlier published longitudinal, observational study on 30 representative ITO-deals in the Netherlands, of which we know whether they failed or not. Our questionnaires predicted their outcome correctly. To help redirect the course of a dubious deal, we developed a questionnaire estimating the odds in relation to boosting strongly significant critical success determinants. Another questionnaire guides practitioners how to further improve on less critical factors. There are no specific reasons that limit our results to the Dutch situation, which makes it promising, therefore, to apply the Excel as an aid in improving ITO deals in other contexts.
| Original language | English |
|---|---|
| Pages (from-to) | 113-125 |
| Number of pages | 13 |
| Journal | Journal of Systems and Software |
| Volume | 156 |
| Early online date | 17 Jun 2019 |
| DOIs | |
| Publication status | Published - Oct 2019 |
Funding
We thank the reviewers for their valuable comments. This research was partially supported by the Dutch Joint Academic and Commercial Quality Research & Development (Jacquard) program on Software Engineering Research via contract 638.004.405 Equity: Exploring Quantifiable Information Technology Yields and contract 638.003.611 Symbiosis: Synergy of managing business-IT-alignment, IT-sourcing and offshoring success in society .
| Funders | Funder number |
|---|---|
| Dutch Joint Academic and Commercial Quality Research & Development | 638.003.611, 638.004.405 |
Keywords
- Failure determinants
- IT-outsourcing
- Odds-improvement
- Outcome-prediction
- Success determinants