Foundations for measuring IT-outsourcing success and failure

G. P.A.J. Delen, R. J. Peters, C. Verhoef, S. F.M. van Vlijmen*

*Corresponding author for this work

Research output: Contribution to JournalArticleAcademicpeer-review


We implemented five easy-to-complete questionnaires in Excel, which could serve as early warning signals for practitioners interested in the odds of their IT-outsourcing deals and could serve to redirect their course when still possible. The questionnaires are based on our earlier published longitudinal, observational study on 30 representative ITO-deals in the Netherlands, of which we know whether they failed or not. Our questionnaires predicted their outcome correctly. To help redirect the course of a dubious deal, we developed a questionnaire estimating the odds in relation to boosting strongly significant critical success determinants. Another questionnaire guides practitioners how to further improve on less critical factors. There are no specific reasons that limit our results to the Dutch situation, which makes it promising, therefore, to apply the Excel as an aid in improving ITO deals in other contexts.

Original languageEnglish
Pages (from-to)113-125
Number of pages13
JournalJournal of Systems and Software
Early online date17 Jun 2019
Publication statusPublished - 1 Oct 2019


  • Failure determinants
  • IT-outsourcing
  • Odds-improvement
  • Outcome-prediction
  • Success determinants


Dive into the research topics of 'Foundations for measuring IT-outsourcing success and failure'. Together they form a unique fingerprint.

Cite this