“Fruit fight”: Schadenfreude and “Word-of-Mouth” among consumer groups

C.C. Vonkeman, J.W. Ouwerkerk, Wilco W. Van Dijk

Research output: Contribution to ConferencePaperOther research output

Abstract

The present study investigates when young BlackBerry-users experience schadenfreude and engage in Word-of-Mouth after reading negative news about Apple’s iPhone. The results show that social identification with other BlackBerry-users and domain relevance interactively predict schadenfreude; the more important owning a smartphone is for an individual, the more identification with other BlackBerry-users increases the level of schadenfreude towards iPhone-users. Furthermore, hostile feelings towards the rival consumer group elicited higher levels of schadenfreude, which, in turn, led to a stronger intention to engage in negative Word-of-Mouth. These findings suggest that schadenfreude plays an important role in consumer behavior.
Original languageEnglish
Publication statusPublished - 24 Jun 2011
Event10th International Conference on Research in Advertising (ICORIA) - Berlin, Germany
Duration: 24 Jun 201125 Jun 2011

Conference

Conference10th International Conference on Research in Advertising (ICORIA)
CountryGermany
CityBerlin
Period24/06/1125/06/11

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    Vonkeman, C. C., Ouwerkerk, J. W., & Van Dijk, W. W. (2011). “Fruit fight”: Schadenfreude and “Word-of-Mouth” among consumer groups. Paper presented at 10th International Conference on Research in Advertising (ICORIA), Berlin, Germany.