GearBi: towards an online arbitration environment based on the design principles simplicity, awareness, orientation, and timeliness

G.A.W. Vreeswijk, A.R. Lodder

    Research output: Contribution to JournalArticleAcademicpeer-review

    Abstract

    Arbitration is a preferred method for the resolution of international business disputes. As of yet, most publications on online arbitration deal with legal issues. In this paper, we present an Online arbitration environment that we believe facilitates the participants in a meaningful way. Our assumption is that an ODR service should be easy to use (convenient), and at the same time provide meaningful support. More specifically we have paid attention to four criteria that we believe are important, viz. simplicity, awareness, orientation and timeliness. The online arbitration service is called GearBi. © Springer Science+Business Media B.V. 2006.
    Original languageEnglish
    Pages (from-to)297-321
    Number of pages4
    JournalArtificial Intelligence and Law
    Volume13
    Issue number2
    DOIs
    Publication statusPublished - 2006

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