Genuine hospitable behavior in education

Daphne Dekker

doi:10.1007/978-3-319-61379-6_5

Genuine hospitable behavior in education

Daphne Dekker

Organizational Psychology

Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic › peer-review

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Abstract

This chapter studies Guest Delight and its roots in behavior and personality. Guest Delight can be distinguished from Guest Satisfaction as an emotional reaction in hospitality encounters. Achieving Guest Delight is important since it has been demonstrated to drive word of mouth and online reviews or electronic word of mouth and therefore leads to loyal customers. Our research has linked genuinely hospitable behavior, capable of producing Guest Delight, to the personality traits of extraversion and emotional stability. Hospitality companies, and hotel schools, should optimize the environment for staff and students with these hospitable personality traits to display their natural behavior.

Original language	English
Title of host publication	Innovation in Hospitality Education
Subtitle of host publication	Anticipating the Educational Needs of a Changing Profession.
Editors	Jeroen A. Oskam, Daphne M. Dekker, Karoline Wiegerink
Publisher	Springer
Chapter	5
Pages	65-75
Number of pages	11
ISBN (Electronic)	9783319613796
ISBN (Print)	9783319613789, 9783319870670
DOIs	https://doi.org/10.1007/978-3-319-61379-6_5
Publication status	Published - 2017

Publication series

Name	Innovation and Change in Professional Education (ICPE)
Publisher	Springer
Volume	14

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10.1007/978-3-319-61379-6_5

Genuine hospitable behavior in educationFinal published version, 215 KBLicence: Article 25fa Dutch Copyright Act

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year = "2017",

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Genuine hospitable behavior in education. / Dekker, Daphne.
Innovation in Hospitality Education: Anticipating the Educational Needs of a Changing Profession.. ed. / Jeroen A. Oskam; Daphne M. Dekker; Karoline Wiegerink. Springer, 2017. p. 65-75 (Innovation and Change in Professional Education (ICPE); Vol. 14).

Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic › peer-review

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Genuine hospitable behavior in education

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