Handen af van onze hulpverleners de impact van omstanderconflict op werknemers in de hulp- en dienstverlenende sector

Translated title of the contribution: Hands off! The impact of bystander conflict on public service employees

Kim J.P.M. van Erp, Josette M.P. Gevers, Sonja Rispens, Evangelia Demerouti

Research output: Contribution to JournalArticleAcademicpeer-review


Public service employees increasingly find themselves being hindered by bystanders while performing their jobs. In the scientific literature the specific phenomenon of bystander conflict has, however, up till now received little attention. In this article we will define bystander conflict and position it in the existing conflict literature. Integrating the literature on conflict, workplace aggression, and work interruptions, we developed a categorization of bystander conflict. Next, on the basis of the Job Demands-Resources (JD-R) model, we argue that, when public service employees are confronted with bystander conflict, this results in negative consequences both at the individual level (e.g., employee wellbeing), and at the team level (e.g., team performance). On both levels resources may be developed and deployed in order to minimize the negative effects of bystander conflict. Besides the theoretical relevance, this model provides practical implications, such as directions for interventions and support that organizations may offer their employees.

Translated title of the contributionHands off! The impact of bystander conflict on public service employees
Original languageDutch
Pages (from-to)133-155
Number of pages23
JournalGedrag en Organisatie
Issue number2
Publication statusPublished - 2013


  • Bystander conflict
  • Job Demands-Resources model
  • Public service employees
  • Resources
  • Teams


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