How do controls impact trust in the employer?

A. Weibel, D.N. den Hartog, N. Gillespie, R. Searle, F.E. Six, D. Skinner

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

Do organizational controls facilitate or hinder employees' trust in their organization? We addressed this question through a mixed-methods design using three studies. Based on a literature review and an open-response survey study (Study 1), we developed a theoretical model proposing that organizational control is positively related to employees' trust in their organization, and that this relationship is mediated by procedural fairness and organizational prestige. This mediated model was tested and supported in a quantitative survey of 582 European managers and professional employees from a range of organizations (Study 2). A complementary, qualitative interview-based study (Study 3) confirmed that well-implemented controls facilitate trust in the organization; however, poorly implemented control systems that are inconsistent, overly rigid, or incentivize untrustworthy behavior can undermine trust in the organization. © 2015 Wiley Periodicals, Inc.
Original languageEnglish
Pages (from-to)437-462
JournalHuman Resource Management
Volume55
Issue number3
Early online date28 Apr 2015
DOIs
Publication statusPublished - 2016

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Personnel
Theoretical Models
Interviews
Managers
Employees
Employers
Control systems
Organizational control
Surveys and Questionnaires
Literature review
Prestige
Procedural fairness
Organization studies
Mixed methods

Cite this

Weibel, A., den Hartog, D. N., Gillespie, N., Searle, R., Six, F. E., & Skinner, D. (2016). How do controls impact trust in the employer? Human Resource Management, 55(3), 437-462. https://doi.org/10.1002/hrm.21733
Weibel, A. ; den Hartog, D.N. ; Gillespie, N. ; Searle, R. ; Six, F.E. ; Skinner, D. / How do controls impact trust in the employer?. In: Human Resource Management. 2016 ; Vol. 55, No. 3. pp. 437-462.
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Weibel, A, den Hartog, DN, Gillespie, N, Searle, R, Six, FE & Skinner, D 2016, 'How do controls impact trust in the employer?' Human Resource Management, vol. 55, no. 3, pp. 437-462. https://doi.org/10.1002/hrm.21733

How do controls impact trust in the employer? / Weibel, A.; den Hartog, D.N.; Gillespie, N.; Searle, R.; Six, F.E.; Skinner, D.

In: Human Resource Management, Vol. 55, No. 3, 2016, p. 437-462.

Research output: Contribution to JournalArticleAcademicpeer-review

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Weibel A, den Hartog DN, Gillespie N, Searle R, Six FE, Skinner D. How do controls impact trust in the employer? Human Resource Management. 2016;55(3):437-462. https://doi.org/10.1002/hrm.21733