How e-Services Satisfy Customer Needs: a Software-aided Reasoning

Z.S. Baida, J. Gordijn, J.M. Akkermans, H. Saele, A.Z. Morch

Research output: Chapter in Book / Report / Conference proceedingChapterAcademic

Original languageEnglish
Title of host publicationAdvances in E-Business Research: E-Business Innovation and Process Management, Vol. 1
EditorsI. Lee
PublisherIdea Group
ISBN (Print)1599042770, 9781599042770
Publication statusPublished - 2007

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