Original language | English |
---|---|
Title of host publication | Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1 |
Editors | I. Lee |
Publisher | Idea Group |
Pages | 198-233 |
ISBN (Print) | 1599042770, 9781599042770 |
Publication status | Published - 2007 |
Cite this
Baida, Z. S., Gordijn, J., Akkermans, J. M., Saele, H., & Morch, A. Z. (2007). How e-Services Satisfy Customer Needs: a Software-aided Reasoning. In I. Lee (Ed.), Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1 (pp. 198-233). Idea Group.
@inbook{9c604be71f2041b1bb32e8b4ebfe67d4,
title = "How e-Services Satisfy Customer Needs: a Software-aided Reasoning",
author = "Z.S. Baida and J. Gordijn and J.M. Akkermans and H. Saele and A.Z. Morch",
year = "2007",
language = "English",
isbn = "1599042770",
pages = "198--233",
editor = "I. Lee",
booktitle = "Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1",
publisher = "Idea Group",
}
Baida, ZS, Gordijn, J, Akkermans, JM, Saele, H & Morch, AZ 2007, How e-Services Satisfy Customer Needs: a Software-aided Reasoning. in I Lee (ed.), Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1. Idea Group, pp. 198-233.
How e-Services Satisfy Customer Needs: a Software-aided Reasoning. / Baida, Z.S.; Gordijn, J.; Akkermans, J.M.; Saele, H.; Morch, A.Z.
Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1. ed. / I. Lee. Idea Group, 2007. p. 198-233.Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic
TY - CHAP
T1 - How e-Services Satisfy Customer Needs: a Software-aided Reasoning
AU - Baida, Z.S.
AU - Gordijn, J.
AU - Akkermans, J.M.
AU - Saele, H.
AU - Morch, A.Z.
PY - 2007
Y1 - 2007
M3 - Chapter
SN - 1599042770
SN - 9781599042770
SP - 198
EP - 233
BT - Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1
A2 - Lee, I.
PB - Idea Group
ER -
Baida ZS, Gordijn J, Akkermans JM, Saele H, Morch AZ. How e-Services Satisfy Customer Needs: a Software-aided Reasoning. In Lee I, editor, Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1. Idea Group. 2007. p. 198-233