How e-Services Satisfy Customer Needs: a Software-aided Reasoning

Z.S. Baida, J. Gordijn, J.M. Akkermans, H. Saele, A.Z. Morch

Research output: Chapter in Book / Report / Conference proceedingChapterAcademic

Original languageEnglish
Title of host publicationAdvances in E-Business Research: E-Business Innovation and Process Management, Vol. 1
EditorsI. Lee
PublisherIdea Group
Pages198-233
ISBN (Print)1599042770, 9781599042770
Publication statusPublished - 2007

Cite this

Baida, Z. S., Gordijn, J., Akkermans, J. M., Saele, H., & Morch, A. Z. (2007). How e-Services Satisfy Customer Needs: a Software-aided Reasoning. In I. Lee (Ed.), Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1 (pp. 198-233). Idea Group.
Baida, Z.S. ; Gordijn, J. ; Akkermans, J.M. ; Saele, H. ; Morch, A.Z. / How e-Services Satisfy Customer Needs: a Software-aided Reasoning. Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1. editor / I. Lee. Idea Group, 2007. pp. 198-233
@inbook{9c604be71f2041b1bb32e8b4ebfe67d4,
title = "How e-Services Satisfy Customer Needs: a Software-aided Reasoning",
author = "Z.S. Baida and J. Gordijn and J.M. Akkermans and H. Saele and A.Z. Morch",
year = "2007",
language = "English",
isbn = "1599042770",
pages = "198--233",
editor = "I. Lee",
booktitle = "Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1",
publisher = "Idea Group",

}

Baida, ZS, Gordijn, J, Akkermans, JM, Saele, H & Morch, AZ 2007, How e-Services Satisfy Customer Needs: a Software-aided Reasoning. in I Lee (ed.), Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1. Idea Group, pp. 198-233.

How e-Services Satisfy Customer Needs: a Software-aided Reasoning. / Baida, Z.S.; Gordijn, J.; Akkermans, J.M.; Saele, H.; Morch, A.Z.

Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1. ed. / I. Lee. Idea Group, 2007. p. 198-233.

Research output: Chapter in Book / Report / Conference proceedingChapterAcademic

TY - CHAP

T1 - How e-Services Satisfy Customer Needs: a Software-aided Reasoning

AU - Baida, Z.S.

AU - Gordijn, J.

AU - Akkermans, J.M.

AU - Saele, H.

AU - Morch, A.Z.

PY - 2007

Y1 - 2007

M3 - Chapter

SN - 1599042770

SN - 9781599042770

SP - 198

EP - 233

BT - Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1

A2 - Lee, I.

PB - Idea Group

ER -

Baida ZS, Gordijn J, Akkermans JM, Saele H, Morch AZ. How e-Services Satisfy Customer Needs: a Software-aided Reasoning. In Lee I, editor, Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1. Idea Group. 2007. p. 198-233