How e-Services Satisfy Customer Needs: a Software-aided Reasoning

Z.S. Baida, J. Gordijn, J.M. Akkermans, H. Saele, A.Z. Morch

Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic

Original language	English
Title of host publication	Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1
Editors	I. Lee
Publisher	Idea Group
Pages	198-233
ISBN (Print)	1599042770, 9781599042770
Publication status	Published - 2007

Persistent URL (handle)

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title = "How e-Services Satisfy Customer Needs: a Software-aided Reasoning",

author = "Z.S. Baida and J. Gordijn and J.M. Akkermans and H. Saele and A.Z. Morch",

year = "2007",

language = "English",

isbn = "1599042770",

pages = "198--233",

editor = "I. Lee",

booktitle = "Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1",

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TY - CHAP

T1 - How e-Services Satisfy Customer Needs: a Software-aided Reasoning

AU - Baida, Z.S.

AU - Gordijn, J.

AU - Akkermans, J.M.

AU - Saele, H.

AU - Morch, A.Z.

PY - 2007

Y1 - 2007

M3 - Chapter

SN - 1599042770

SN - 9781599042770

SP - 198

EP - 233

BT - Advances in E-Business Research: E-Business Innovation and Process Management, Vol. 1

A2 - Lee, I.

PB - Idea Group

ER -