How good is an AS-IS model really?

I. Guven Arkilic*, Hajo A. Reijers, Roy R H M J Goverde

*Corresponding author for this work

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Redesign projects for business processes usually start with analysing and mapping an actual situation within an organization. This step is called "developing an AS-IS business process model". However, many contemporary organizations have invested in developing and sustaining process models of their existing operations, which are often created by domain experts themselves. In case a new redesign project is to be initiated, a dilemma occurs. Is it safe to use a model from the existing collection or should the AS-IS model be developed all over by a BPM specialist? Clearly, an important consideration here is whether AS-IS models developed by domain experts rather than BPM experts is of sufficient quality to drive a redesign effort. To empirically investigate this issue, we examined a business process within a multinational high-tech organization. Unlike most of the studies focused on one specific aspect of quality (e.g. control flow), we used a framework from the literature that covers three quality aspects. The framework was applied to determine the potential problems in the AS-IS model.

Original languageEnglish
Title of host publicationBusiness Process Management Workshops - BPM 2012 International Workshops, Revised Papers
PublisherSpringer - Verlag
Pages89-100
Number of pages12
Volume132 LNBIP
ISBN (Print)9783642362842
DOIs
Publication statusPublished - 2013
Externally publishedYes
EventInternational Workshop on Business Process Management, BPM 2012 - Tallinn, Estonia
Duration: 3 Sep 20123 Sep 2012

Publication series

NameLecture Notes in Business Information Processing
Volume132 LNBIP
ISSN (Print)18651348

Conference

ConferenceInternational Workshop on Business Process Management, BPM 2012
CountryEstonia
CityTallinn
Period3/09/123/09/12

Keywords

  • AS-IS models
  • Business process analysis
  • Business process case study
  • Business process improvement
  • Business process modeling
  • Business process redesign
  • Business process reengineering

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