Abstract
Coaching practices are rapidly changing due to advances in pervasive computing: behavior of coachees can unobtrusively be monitored in real time, and coaching can be remote or even fully automated. Fully autonomous e-coaching systems hold promise for improving people’s self-management, but also raise questions about the importance of human involvement in the e-coaching process. This paper describes an empirical ‘Wizard of Oz’ study in which coachees (N=82) were coached to take the stairs by either another person (N=20) or the e-coaching system eMate. Crucially, some coachees were made to believe that they would receive one type of coaching (human or computerized), while in reality they received the other. Results show that the coaching was equally effective in all groups, but that people who believed to be coached by a human judged the coaching to be more influential. No difference was found between groups in how trustworthy coachees found their coaches.
| Original language | English |
|---|---|
| Pages (from-to) | 16-29 |
| Number of pages | 14 |
| Journal | Lecture Notes in Computer Science |
| Volume | 8749 |
| DOIs | |
| Publication status | Published - 2014 |
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Human involvement in e-coaching : Effects on effectiveness, perceived influence and trust. / Kamphorst, Bart A.; Klein, Michel C A; van Wissen, Arlette.
In: Lecture Notes in Computer Science, Vol. 8749, 2014, p. 16-29.Research output: Contribution to Journal › Article › Academic › peer-review
TY - JOUR
T1 - Human involvement in e-coaching
T2 - Effects on effectiveness, perceived influence and trust
AU - Kamphorst, Bart A.
AU - Klein, Michel C A
AU - van Wissen, Arlette
PY - 2014
Y1 - 2014
N2 - Coaching practices are rapidly changing due to advances in pervasive computing: behavior of coachees can unobtrusively be monitored in real time, and coaching can be remote or even fully automated. Fully autonomous e-coaching systems hold promise for improving people’s self-management, but also raise questions about the importance of human involvement in the e-coaching process. This paper describes an empirical ‘Wizard of Oz’ study in which coachees (N=82) were coached to take the stairs by either another person (N=20) or the e-coaching system eMate. Crucially, some coachees were made to believe that they would receive one type of coaching (human or computerized), while in reality they received the other. Results show that the coaching was equally effective in all groups, but that people who believed to be coached by a human judged the coaching to be more influential. No difference was found between groups in how trustworthy coachees found their coaches.
AB - Coaching practices are rapidly changing due to advances in pervasive computing: behavior of coachees can unobtrusively be monitored in real time, and coaching can be remote or even fully automated. Fully autonomous e-coaching systems hold promise for improving people’s self-management, but also raise questions about the importance of human involvement in the e-coaching process. This paper describes an empirical ‘Wizard of Oz’ study in which coachees (N=82) were coached to take the stairs by either another person (N=20) or the e-coaching system eMate. Crucially, some coachees were made to believe that they would receive one type of coaching (human or computerized), while in reality they received the other. Results show that the coaching was equally effective in all groups, but that people who believed to be coached by a human judged the coaching to be more influential. No difference was found between groups in how trustworthy coachees found their coaches.
UR - http://www.scopus.com/inward/record.url?scp=84921854233&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-11839-0_2
DO - 10.1007/978-3-319-11839-0_2
M3 - Article
VL - 8749
SP - 16
EP - 29
JO - Lecture Notes in Computer Science
JF - Lecture Notes in Computer Science
SN - 0302-9743
ER -