TY - JOUR
T1 - Innovative quality management practices in the Dutch construction industry
AU - Bossink, B.A.G.
PY - 2002
Y1 - 2002
N2 - Quality management practices do support the management of strategically important innoυation processes. This conclusion is based on empirical research in the Dutch construction industry. A large-scale innovative construction project is intensively studied during a three-year period. The quality management practices that are used in this project to support the management of strategically important innovation processes are described and analyzed. The description and analysis is based on an analytical framework that consists of six quality management practices: design, planning, systems, goal, positioning, and interaction practices. The analytical framework is based on a theoretical study in the field of strategic quality management. The empirical research points out that planning, positioning and interaction practices in quality management support the management of strategic innovation. It also indicates that systems and goal practices in quality management can be supportive to the management of strategic innovation. © MCB UP Ltd.
AB - Quality management practices do support the management of strategically important innoυation processes. This conclusion is based on empirical research in the Dutch construction industry. A large-scale innovative construction project is intensively studied during a three-year period. The quality management practices that are used in this project to support the management of strategically important innovation processes are described and analyzed. The description and analysis is based on an analytical framework that consists of six quality management practices: design, planning, systems, goal, positioning, and interaction practices. The analytical framework is based on a theoretical study in the field of strategic quality management. The empirical research points out that planning, positioning and interaction practices in quality management support the management of strategic innovation. It also indicates that systems and goal practices in quality management can be supportive to the management of strategic innovation. © MCB UP Ltd.
UR - https://www.scopus.com/pages/publications/30644474429
UR - https://www.scopus.com/inward/citedby.url?scp=30644474429&partnerID=8YFLogxK
U2 - 10.1108/02656710210413507
DO - 10.1108/02656710210413507
M3 - Article
SN - 0265-671X
VL - 19
SP - 170
EP - 186
JO - International Journal of Quality and Reliability Management
JF - International Journal of Quality and Reliability Management
IS - 2
ER -