Investigating Information Needs to Improve Cooperation Between Developers and Bug Reporters

S. Breu; R. Premraj; J. Sillito; T. Zimmermann

doi:10.1145/1718918.1718973

Investigating Information Needs to Improve Cooperation Between Developers and Bug Reporters

S. Breu, R. Premraj, J. Sillito, T. Zimmermann

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Abstract

For many software projects, bug tracking systems play a central role in supporting collaboration between the developers and the users of the software. To better understand this collaboration and how tool support can be improved, we have quantitatively and qualitatively analysed the questions asked in a sample of 600 bug reports from the MOZILLA and ECLIPSE projects. We categorised the questions and analysed response rates and times by category and project. Our results show that the role of users goes beyond simply reporting bugs: their active and ongoing participation is important for making progress on the bugs they report. Based on the results, we suggest four ways in which bug tracking systems can be improved. Copyright 2010 ACM.

Original language	English
Title of host publication	CSCW '10: Procs. of the Conference on Computer Supported Cooperative Work
Pages	301-310
DOIs	https://doi.org/10.1145/1718918.1718973
Publication status	Published - 2010
Event	Conference on Computer Supported Cooperative Work - Duration: 1 Jan 2010 → 1 Jan 2010

Conference

Conference	Conference on Computer Supported Cooperative Work
Period	1/01/10 → 1/01/10

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10.1145/1718918.1718973

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@inproceedings{6fd5c96ffc504f2c9ae0801105663838,

title = "Investigating Information Needs to Improve Cooperation Between Developers and Bug Reporters",

abstract = "For many software projects, bug tracking systems play a central role in supporting collaboration between the developers and the users of the software. To better understand this collaboration and how tool support can be improved, we have quantitatively and qualitatively analysed the questions asked in a sample of 600 bug reports from the MOZILLA and ECLIPSE projects. We categorised the questions and analysed response rates and times by category and project. Our results show that the role of users goes beyond simply reporting bugs: their active and ongoing participation is important for making progress on the bugs they report. Based on the results, we suggest four ways in which bug tracking systems can be improved. Copyright 2010 ACM.",

author = "S. Breu and R. Premraj and J. Sillito and T. Zimmermann",

year = "2010",

doi = "10.1145/1718918.1718973",

language = "English",

isbn = "9781605587950",

pages = "301--310",

booktitle = "CSCW '10: Procs. of the Conference on Computer Supported Cooperative Work",

note = "Conference on Computer Supported Cooperative Work ; Conference date: 01-01-2010 Through 01-01-2010",

}

TY - GEN

T1 - Investigating Information Needs to Improve Cooperation Between Developers and Bug Reporters

AU - Breu, S.

AU - Premraj, R.

AU - Sillito, J.

AU - Zimmermann, T.

PY - 2010

Y1 - 2010

N2 - For many software projects, bug tracking systems play a central role in supporting collaboration between the developers and the users of the software. To better understand this collaboration and how tool support can be improved, we have quantitatively and qualitatively analysed the questions asked in a sample of 600 bug reports from the MOZILLA and ECLIPSE projects. We categorised the questions and analysed response rates and times by category and project. Our results show that the role of users goes beyond simply reporting bugs: their active and ongoing participation is important for making progress on the bugs they report. Based on the results, we suggest four ways in which bug tracking systems can be improved. Copyright 2010 ACM.

AB - For many software projects, bug tracking systems play a central role in supporting collaboration between the developers and the users of the software. To better understand this collaboration and how tool support can be improved, we have quantitatively and qualitatively analysed the questions asked in a sample of 600 bug reports from the MOZILLA and ECLIPSE projects. We categorised the questions and analysed response rates and times by category and project. Our results show that the role of users goes beyond simply reporting bugs: their active and ongoing participation is important for making progress on the bugs they report. Based on the results, we suggest four ways in which bug tracking systems can be improved. Copyright 2010 ACM.

U2 - 10.1145/1718918.1718973

DO - 10.1145/1718918.1718973

M3 - Conference contribution

SN - 9781605587950

SP - 301

EP - 310

BT - CSCW '10: Procs. of the Conference on Computer Supported Cooperative Work

T2 - Conference on Computer Supported Cooperative Work

Y2 - 1 January 2010 through 1 January 2010

ER -

Investigating Information Needs to Improve Cooperation Between Developers and Bug Reporters

Abstract

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