Key challenges in crisis management

Jeroen Wolbers, Kees F.K. Boersma

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review


Wednesday February 25, 2009. Thirty minutes into our interview with a eld commander, he abruptly stopped talking when his pager alarm triggered. ‘So… a VOS6', he stated, remarkably calm. ‘A VOS6 is something serious…'. He remained silent for about half a minute, after which he continued his explanation: ‘VOS6 stands for aviation accident at Schiphol Airport. Category 6 means the plane has actually crashed and has between 50-250 persons on board. If you don’t mind, it’s probably best to end the interview’. He excused himself and headed towards the crash site to assume his role of eld commander.

Original languageEnglish
Title of host publicationThe Routledge Companion to Risk, Crisis and Emergency Management
EditorsRobert P. Gephart, Jr., C. Chet Miller, Karin Svedberg Helgesson
Number of pages18
ISBN (Electronic)9781315458168
ISBN (Print)9781138208865, 9781032475981
Publication statusPublished - 2019


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