Key challenges in crisis management

Jeroen Wolbers, Kees F.K. Boersma

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

Abstract

Wednesday February 25, 2009. Thirty minutes into our interview with a eld commander, he abruptly stopped talking when his pager alarm triggered. ‘So… a VOS6', he stated, remarkably calm. ‘A VOS6 is something serious…'. He remained silent for about half a minute, after which he continued his explanation: ‘VOS6 stands for aviation accident at Schiphol Airport. Category 6 means the plane has actually crashed and has between 50-250 persons on board. If you don’t mind, it’s probably best to end the interview’. He excused himself and headed towards the crash site to assume his role of eld commander.

Original languageEnglish
Title of host publicationThe Routledge Companion to Risk, Crisis and Emergency Management
EditorsRobert P. Gephart, Jr., C. Chet Miller, Karin Svedberg Helgesson
PublisherTaylor and Francis
Chapter2
Pages17-34
Number of pages18
ISBN (Electronic)9781315458168
ISBN (Print)9781138208865
Publication statusPublished - 2018

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interview
management
air traffic
airport
accident
human being
Crisis management
Aviation
Crash
Airports
Accidents

Bibliographical note

eBook Published: 9 November 2018

Cite this

Wolbers, J., & Boersma, K. F. K. (2018). Key challenges in crisis management. In R. P. Gephart, Jr., C. C. Miller, & K. Svedberg Helgesson (Eds.), The Routledge Companion to Risk, Crisis and Emergency Management (pp. 17-34). Taylor and Francis.
Wolbers, Jeroen ; Boersma, Kees F.K. / Key challenges in crisis management. The Routledge Companion to Risk, Crisis and Emergency Management. editor / Robert P. Gephart, Jr. ; C. Chet Miller ; Karin Svedberg Helgesson. Taylor and Francis, 2018. pp. 17-34
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Wolbers, J & Boersma, KFK 2018, Key challenges in crisis management. in RP Gephart, Jr., CC Miller & K Svedberg Helgesson (eds), The Routledge Companion to Risk, Crisis and Emergency Management. Taylor and Francis, pp. 17-34.

Key challenges in crisis management. / Wolbers, Jeroen; Boersma, Kees F.K.

The Routledge Companion to Risk, Crisis and Emergency Management. ed. / Robert P. Gephart, Jr.; C. Chet Miller; Karin Svedberg Helgesson. Taylor and Francis, 2018. p. 17-34.

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

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Wolbers J, Boersma KFK. Key challenges in crisis management. In Gephart, Jr. RP, Miller CC, Svedberg Helgesson K, editors, The Routledge Companion to Risk, Crisis and Emergency Management. Taylor and Francis. 2018. p. 17-34