| Original language | English |
|---|---|
| Title of host publication | The SAGE Encyclopedia of Quality and the Service Economy |
| Editors | S.M. Dahlgaard-Park |
| Place of Publication | Thousand Oaks, CA |
| Publisher | Sage Publications |
| Pages | 363-367 |
| Publication status | Published - 2015 |
Leadership
Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic