Learning from Error: The influence of error incident characteristics

G.J. Homsma, C. van Dyck, T.C. de Gilder, P.L. Koopman, T. Elfring

Research output: Contribution to JournalArticleAcademicpeer-review


This study investigates the influence of error incident characteristics on organizational learning among operators in the chemical process industry. The study asks operators to describe recently occurred error incidents at time 0 (n = 87), followed up by measurements for learning 6 weeks later (n = 48). Organizations learn more from error incidents with more severe consequences. Severity of consequences relates positively to learning. When consequences are more severe, communication about an error is higher. Communication is subsequently related to learning. Error incidents without imminent negative consequences, however, can also be a platform for learning. This research recommends attention towards the promotion of learning from conditions that do not necessarily encourage employees to learn. © 2007 Elsevier Inc. All rights reserved.
Original languageEnglish
Pages (from-to)115-122
Number of pages8
JournalJournal of Business Research
Issue number1
Early online date30 Jan 2008
Publication statusPublished - Jan 2009


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