Let's team up: Designing conversational agents as teammates

Edona Elshan, Philipp Ebel

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

The success of projects is, amongst others, highly depended on the team members skillset and ability to collaborate. Hence, education has to undergo a change to keep up with the shift in the compositions of skills and knowledge needed for students. To overcome scalability issues, we propose to develop Timmy - a conversational agents (CAs) that acts as a team member. As there is a lack of concrete design knowledge concerning CAs as peers in teams, we conduct a design science research project. Based on requirements from scientific literature and expert interviews, we develop a concise set of design principles for designing CAs in peer roles in educational settings. Furthermore, we present an initial proof of concept evaluation. These insights will support researchers and practitioners to understand better how CAs can be systematically built to ameliorate the collaborative skill of students in teamwork settings.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2020 - Making Digital Inclusive
Subtitle of host publicationBlending the Local and the Global
PublisherAssociation for Information Systems
ISBN (Electronic)9781733632553
Publication statusPublished - 2020
Event2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020 - Virtual, Online, India
Duration: 13 Dec 202016 Dec 2020

Publication series

NameInternational Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global

Conference

Conference2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020
Country/TerritoryIndia
CityVirtual, Online
Period13/12/2016/12/20

Bibliographical note

Publisher Copyright:
© ICIS 2020. All rights reserved.

Keywords

  • Conversational agents
  • Design science research
  • Teammates

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