Loosely Coupled Results Control in Dutch Municipalities

H.G. van Hengel, G.T. Budding, T.L.C.M. Groot

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

This paper analyses the implementation of the ‘dual system’ in Dutch municipalities which was part of a package of New Public Management-reforms. This system was stimulated by Dutch central government and called for more accountability for performance of municipal managers and the board of mayor and aldermen, as well as for the use of more output and outcome information. Interviews of participants on four different hierarchical levels in 12 municipalities show that the practices of output management at different hierarchical levels are only loosely coupled to each other (‘vertical loose coupling’). We also found some degree of ‘horizontal loose coupling’ at each hierarchical level between result orientation, the development of output indicators and the use of output information for performance evaluation. The paper analyses the reasons why municipalities encounter difficulties in designing a comprehensive and coherent performance management system.
Original languageEnglish
Article number3
Pages (from-to)49-74
Number of pages26
JournalFinancial Accountability and Management
Volume30
Issue number1
Early online date16 Jan 2014
DOIs
Publication statusPublished - 2014

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municipality
dual system
performance
New Public Management
mayor
management
manager
reform
responsibility
interview
evaluation

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title = "Loosely Coupled Results Control in Dutch Municipalities",
abstract = "This paper analyses the implementation of the ‘dual system’ in Dutch municipalities which was part of a package of New Public Management-reforms. This system was stimulated by Dutch central government and called for more accountability for performance of municipal managers and the board of mayor and aldermen, as well as for the use of more output and outcome information. Interviews of participants on four different hierarchical levels in 12 municipalities show that the practices of output management at different hierarchical levels are only loosely coupled to each other (‘vertical loose coupling’). We also found some degree of ‘horizontal loose coupling’ at each hierarchical level between result orientation, the development of output indicators and the use of output information for performance evaluation. The paper analyses the reasons why municipalities encounter difficulties in designing a comprehensive and coherent performance management system.",
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Loosely Coupled Results Control in Dutch Municipalities. / van Hengel, H.G.; Budding, G.T.; Groot, T.L.C.M.

In: Financial Accountability and Management, Vol. 30, No. 1, 3, 2014, p. 49-74.

Research output: Contribution to JournalArticleAcademicpeer-review

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AU - van Hengel, H.G.

AU - Budding, G.T.

AU - Groot, T.L.C.M.

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AB - This paper analyses the implementation of the ‘dual system’ in Dutch municipalities which was part of a package of New Public Management-reforms. This system was stimulated by Dutch central government and called for more accountability for performance of municipal managers and the board of mayor and aldermen, as well as for the use of more output and outcome information. Interviews of participants on four different hierarchical levels in 12 municipalities show that the practices of output management at different hierarchical levels are only loosely coupled to each other (‘vertical loose coupling’). We also found some degree of ‘horizontal loose coupling’ at each hierarchical level between result orientation, the development of output indicators and the use of output information for performance evaluation. The paper analyses the reasons why municipalities encounter difficulties in designing a comprehensive and coherent performance management system.

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