Microfoundations of Servitization: An Individual-Level Perspective

W. Coreynen

doi:10.1007/978-3-030-75771-7_16

Microfoundations of Servitization: An Individual-Level Perspective

W. Coreynen

Ethics, Governance and Society

Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic › peer-review

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Abstract

When discussing servitization, the human dimension is often forgotten. Recently, the microfoundations movement is gaining traction in strategy and organization theory. Uncovering the microfoundations of servitization—that is, the influence of individual-level factors on firm-level service decisions, actions and outcomes—may further explain the heterogeneity among firms and their varying degrees of success. It also supports practitioners by unveiling the complex interactions between individual and firm-level components. In this chapter, we consult and summarize prior research about the relationship between servitization and people’s cognitions, motivations, abilities, traits, and behavior. Based on the current literature, we present a conceptual framework as inspiration for future microfoundational research.

Original language	English
Title of host publication	The Palgrave Handbook of Servitization
Editors	Marko Kohtamäki, Tim Baines, Rodrigo Rabetino, Ali Ziaee Bigdeli, Christian Kowalkowski, Rogelio Oliva, Vinit Parida
Publisher	Palgrave Macmillan
Pages	247-260
Number of pages	14
ISBN (Electronic)	9783030757717
ISBN (Print)	9783030757700, 9783030757731
DOIs	https://doi.org/10.1007/978-3-030-75771-7_16
Publication status	Published - 2021

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Microfoundations of ServitizationFinal published version, 245 KBLicence: Article 25fa Dutch Copyright Act

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title = "Microfoundations of Servitization: An Individual-Level Perspective",

abstract = "When discussing servitization, the human dimension is often forgotten. Recently, the microfoundations movement is gaining traction in strategy and organization theory. Uncovering the microfoundations of servitization—that is, the influence of individual-level factors on firm-level service decisions, actions and outcomes—may further explain the heterogeneity among firms and their varying degrees of success. It also supports practitioners by unveiling the complex interactions between individual and firm-level components. In this chapter, we consult and summarize prior research about the relationship between servitization and people{\textquoteright}s cognitions, motivations, abilities, traits, and behavior. Based on the current literature, we present a conceptual framework as inspiration for future microfoundational research.",

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Microfoundations of Servitization: An Individual-Level Perspective. / Coreynen, W.
The Palgrave Handbook of Servitization. ed. / Marko Kohtamäki; Tim Baines; Rodrigo Rabetino; Ali Ziaee Bigdeli; Christian Kowalkowski; Rogelio Oliva; Vinit Parida. Palgrave Macmillan, 2021. p. 247-260.

Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic › peer-review

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Microfoundations of Servitization: An Individual-Level Perspective

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