Performance measurement and analysis is crucial for steering the organization to realize its strategic and operational goals. Relevant performance indicators and their relationships to goals and activities need to be determined and analyzed. Current organization modeling approaches do not reflect this in an adequate way. This paper attempts to fill the gap by presenting a framework for modeling performance indicators within a general organization modeling framework. © 2009 Elsevier B.V. All rights reserved.
|Number of pages||23|
|Publication status||Published - 2010|