TY - JOUR
T1 - Multi-rater feedback methods
T2 - Personal and organizational implications
AU - Jansen, Paul
AU - Vloeberghs, Daniël
PY - 1999/11/1
Y1 - 1999/11/1
N2 - The conditions and implications for the use of multi-rater feedback or “360-degree” methods are studied from both a psychological and an organizational perspective. Psychological research indicates that multi-ratings cannot be put on the same footing as ratings obtained from more “objective” sources as for instance the assessment center. Multi-rater feedback can be interpreted either as standing in the tradition of assessment centers, or originating from “total quality management”, but it seems more congenial to the TQM method of organizing “customer feedback”. Since multi-rater feedback presupposes social interaction and consequently a work organization, the communicative conditions for such a feedback system are subsequently investigated from the perspective of organization science. It is investigated how various structural and cultural changes offer a fertile soil for the introduction of such kinds of feedback. However, the authors warn of the terror of “total feedback”.
AB - The conditions and implications for the use of multi-rater feedback or “360-degree” methods are studied from both a psychological and an organizational perspective. Psychological research indicates that multi-ratings cannot be put on the same footing as ratings obtained from more “objective” sources as for instance the assessment center. Multi-rater feedback can be interpreted either as standing in the tradition of assessment centers, or originating from “total quality management”, but it seems more congenial to the TQM method of organizing “customer feedback”. Since multi-rater feedback presupposes social interaction and consequently a work organization, the communicative conditions for such a feedback system are subsequently investigated from the perspective of organization science. It is investigated how various structural and cultural changes offer a fertile soil for the introduction of such kinds of feedback. However, the authors warn of the terror of “total feedback”.
KW - Assessment centres
KW - Corporate communications
KW - Feedback
KW - Total Quality Management
UR - http://www.scopus.com/inward/record.url?scp=84986166553&partnerID=8YFLogxK
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U2 - 10.1108/02683949910287903
DO - 10.1108/02683949910287903
M3 - Article
AN - SCOPUS:84986166553
VL - 14
SP - 455
EP - 476
JO - Journal of Managerial Psychology
JF - Journal of Managerial Psychology
SN - 0268-3946
IS - 6
ER -