Multiple interests or unified voice? Online communities as intermediary spaces for development

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

While the uptake of online communities toward development purposes continues to grow, many are characterized by an unresolved tension. On the one hand, they benefit from participation of heterogeneous stakeholders in their efforts to strengthen their expertise. On the other hand, these stakeholders represent highly diverging interests, which makes collective strategic action very challenging. To understand how online communities cope with this tension, we conducted a longitudinal, mixed method case study of an online community focused on development transportation. We argue that online communities are uniquely equipped, through their fluidity and open-endedness, to enable knowledge creation
and agenda setting. In so doing, online communities afford an ‘intermediary space’ that simultaneously accommodates both convergence and divergence of interests. Our study strengthens the bridge between information systems research and development studies, by highlighting the potential of ICT uptake toward ‘remaking participation’ in development debate, while including the perspectives of heterogeneous interest groups.
Original languageEnglish
Pages (from-to)358-381
JournalJournal of Information Technology
Volume31
Issue number4
DOIs
Publication statusPublished - 2016

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Fluidity
internet community
Information systems
stakeholder
participation
systems research
system development
interest group
divergence
research and development
information system
expertise
Intermediaries
Online communities
Stakeholders
Participation

Bibliographical note

Accepted for publication in the Special Issue on "Growth in ICT uptake in developing countries: new users, new uses, new challenges".

Cite this

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title = "Multiple interests or unified voice? Online communities as intermediary spaces for development",
abstract = "While the uptake of online communities toward development purposes continues to grow, many are characterized by an unresolved tension. On the one hand, they benefit from participation of heterogeneous stakeholders in their efforts to strengthen their expertise. On the other hand, these stakeholders represent highly diverging interests, which makes collective strategic action very challenging. To understand how online communities cope with this tension, we conducted a longitudinal, mixed method case study of an online community focused on development transportation. We argue that online communities are uniquely equipped, through their fluidity and open-endedness, to enable knowledge creationand agenda setting. In so doing, online communities afford an ‘intermediary space’ that simultaneously accommodates both convergence and divergence of interests. Our study strengthens the bridge between information systems research and development studies, by highlighting the potential of ICT uptake toward ‘remaking participation’ in development debate, while including the perspectives of heterogeneous interest groups.",
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Multiple interests or unified voice? Online communities as intermediary spaces for development. / Ferguson, J.E.; Soekijad, M.

In: Journal of Information Technology, Vol. 31, No. 4, 2016, p. 358-381.

Research output: Contribution to JournalArticleAcademicpeer-review

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