Negative online word-of-mouth: Behavioral indicator or emotional release?

T. Verhagen, A. Nauta, J.F.M. Feldberg

Research output: Working paperProfessional

Original languageEnglish
Place of PublicationVU University, Amsterdam
PublisherFaculty of Economics and Business Administration
Number of pages29
Publication statusPublished - 2012

Publication series

NameResearch Memorandum
No.2012-10

Cite this

Verhagen, T., Nauta, A., & Feldberg, J. F. M. (2012). Negative online word-of-mouth: Behavioral indicator or emotional release? (Research Memorandum; No. 2012-10). VU University, Amsterdam: Faculty of Economics and Business Administration.