Online reviews and how to manage them: effects of eWOM and Webcare on consumer responses and business performance

Research output: PhD Thesis › PhD-Thesis – Research and graduation external

Access to Document

@phdthesis{67b0f3d7182a4fe9b750dc79799d135e,

title = "Online reviews and how to manage them: effects of eWOM and Webcare on consumer responses and business performance",

author = "Lopes, {Ana Isabel}",

year = "2021",

month = oct,

day = "31",

language = "English",

type = "PhD-Thesis – Research and graduation external",

school = "University of Antwerp",

}