Optimal balanced control for call centers

Research output: Working paperProfessional

Original languageEnglish
Place of PublicationAmsterdam
PublisherTinbergen Instituut (TI)
Number of pages36
Publication statusPublished - 2010

Publication series

NameTI Discussion Papers Series
No.10-013/4

Cite this

Bhulai, S., Farenhorst - Yuan, T., Heidergott, B. F., & van der Laan, D. A. (2010). Optimal balanced control for call centers. (TI Discussion Papers Series; No. 10-013/4). Amsterdam: Tinbergen Instituut (TI).
Bhulai, S. ; Farenhorst - Yuan, T. ; Heidergott, B.F. ; van der Laan, D.A. / Optimal balanced control for call centers. Amsterdam : Tinbergen Instituut (TI), 2010. (TI Discussion Papers Series; 10-013/4).
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Bhulai, S, Farenhorst - Yuan, T, Heidergott, BF & van der Laan, DA 2010 'Optimal balanced control for call centers' TI Discussion Papers Series, no. 10-013/4, Tinbergen Instituut (TI), Amsterdam.

Optimal balanced control for call centers. / Bhulai, S.; Farenhorst - Yuan, T.; Heidergott, B.F.; van der Laan, D.A.

Amsterdam : Tinbergen Instituut (TI), 2010. (TI Discussion Papers Series; No. 10-013/4).

Research output: Working paperProfessional

TY - UNPB

T1 - Optimal balanced control for call centers

AU - Bhulai, S.

AU - Farenhorst - Yuan, T.

AU - Heidergott, B.F.

AU - van der Laan, D.A.

PY - 2010

Y1 - 2010

M3 - Working paper

T3 - TI Discussion Papers Series

BT - Optimal balanced control for call centers

PB - Tinbergen Instituut (TI)

CY - Amsterdam

ER -

Bhulai S, Farenhorst - Yuan T, Heidergott BF, van der Laan DA. Optimal balanced control for call centers. Amsterdam: Tinbergen Instituut (TI). 2010. (TI Discussion Papers Series; 10-013/4).