Optimal balanced control for call centers

Research output: Working paperProfessional

Original languageEnglish
Place of PublicationAmsterdam
PublisherTinbergen Instituut (TI)
Number of pages36
Publication statusPublished - 2010

Publication series

NameTI Discussion Papers Series

Cite this

Bhulai, S., Farenhorst - Yuan, T., Heidergott, B. F., & van der Laan, D. A. (2010). Optimal balanced control for call centers. (TI Discussion Papers Series; No. 10-013/4). Amsterdam: Tinbergen Instituut (TI).