Optimal scheduling in call centers with a callback option

G.M. Koole, O. Jouini, B. Legros

Research output: Contribution to Journal › Article › Academic › peer-review

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@article{4fdfeadee37044f6a3dd7fe247858a96,

title = "Optimal scheduling in call centers with a callback option",

author = "G.M. Koole and O. Jouini and B. Legros",

year = "2016",

doi = "10.1016/j.peva.2015.09.002",

language = "English",

volume = "95",

pages = "1--40",

journal = "Performance Evaluation",

issn = "0166-5316",

publisher = "Elsevier B.V.",

}