Optimization of multi-channel and multi-skill call centers

B. Legros

Research output: PhD ThesisPhD-Thesis – Research and graduation external

Original languageEnglish
Awarding Institution
  • Ecole Centrale Paris
  • Dallery, Y., Supervisor, -
  • Jouini, O., Co-supervisor, -
  • Koole, Ger, Co-supervisor
Award date13 Dec 2013
Publication statusPublished - 2013
Externally publishedYes

Bibliographical note

Naam instelling promotie: Ecole Centrale Paris

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