Performance analysis and optimization in customer contact centers

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of QEST 2004, Enschede
PublisherIEEE Computer Society Press
Pages2-5
Publication statusPublished - 2004

Bibliographical note

Koole-qest04

Cite this

Koole, G. M. (2004). Performance analysis and optimization in customer contact centers. In Proceedings of QEST 2004, Enschede (pp. 2-5). IEEE Computer Society Press.