Performance analysis and optimization in customer contact centers

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Original languageEnglish
Title of host publicationProceedings of QEST 2004, Enschede
PublisherIEEE Computer Society Press
Pages2-5
Publication statusPublished - 2004

Bibliographical note

Koole-qest04

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