Pioneering the Use of Tracker Data to Evaluate Lean-Led Hospital Design

Objective: This study aims to examine how we can effectively and affordably evaluate the impact of design concepts such as Lean-Led Hospital Design (LLHD) on the allocation of nurses’ time spent at different locations. Particularly in patient rooms, as this can be seen as value-adding time. Background: LLHD aims to create a hospital environment that supports value creation for patients and reduces waste. However, only a few studies measure its’ effects. One of the reasons for this absence is the lack of an adequate and affordable way to evaluate. Method: Nurses’ time spent in patient rooms was used as a proxy for value-adding time. Through studying a pioneering case of LLHD, and drawing on a pre-/postoccupancy evaluation approach, this study used an innovative methodology utilizing mobile tracking devices to adequately provide reliable data about the time nurses spend at specific locations. Results: Our analysis reveals that the answer to the question concerning the impact of LLHD, as advocated by its proponents, on nurses’ allocation of time for value-adding activities versus waste time remains inconclusive. Our findings indicate no discernible difference in the amount of value-adding time nurses spent in the old facility compared to the new one. Conclusion: Our experience suggests that mobile tracking devices offer an affordable, efficient means of collecting data that produces objective measurements. Nevertheless, the interpretation of this time-based data necessitates the inclusion of supplementary qualitative information.