Playing the numbers game: Dealing with transparency

S. Pachidi, M.H. Huysman, Hans Berends, G.C. van de Weerd

Research output: Contribution to ConferencePaperOther research output

Abstract

Our research focus is on unpacking the performativity of transparency in order to explain how digital technologies, formerly perceived as enablers of surveillance and control, afford opaqueness as much as transparency. We develop a sociomaterial perspective on transparency and investigate how transparency in organizations is co-constituted by the materiality of digital technologies used in the workplace, together with the actions of the organizational members, who project the material effects of their actions and accordingly choose to be transparent or opaque. We extend our understanding of the performativity of transparency by taking into consideration the temporality of transparency and using a trichordal approach to understand its emergence. By performing a qualitative study in the business division of a large telecommunications organization, we analyze the material-discursive practices through which account managers become transparent and opaque in their interaction with a customer relationship management system. We show that these practices emerge while account managers are oriented to the effects of transparency in the past, present, or future, and develop a model to illustrate how transparency and opaqueness are produced interchangeably along this trichordal composition. The paper contributes to the discussion on the role of transparency in organizations and its interchange with opaqueness, by bringing to the foreground its sociomaterial and temporal nature.

Lecture

LectureAcademy of Management 2015 Annual Meeting
Period7/08/157/08/15

Fingerprint

Transparency
Digital technology
Managers
Performativity
Temporality
Customer relationship management
Nature
Interaction
Surveillance
Work place
Telecommunications
Materiality
Enablers
Management system
Qualitative study
Discursive practices

Cite this

Pachidi, S., Huysman, M. H., Berends, H., & van de Weerd, G. C. (2015). Playing the numbers game: Dealing with transparency. Paper presented at Academy of Management 2015 Annual Meeting, . https://doi.org/10.5465/AMBPP.2015.12791abstract
Pachidi, S. ; Huysman, M.H. ; Berends, Hans ; van de Weerd, G.C. / Playing the numbers game: Dealing with transparency. Paper presented at Academy of Management 2015 Annual Meeting, .
@conference{6ca5c7637c324cdaa1af9f4faa0f72b3,
title = "Playing the numbers game: Dealing with transparency",
abstract = "Our research focus is on unpacking the performativity of transparency in order to explain how digital technologies, formerly perceived as enablers of surveillance and control, afford opaqueness as much as transparency. We develop a sociomaterial perspective on transparency and investigate how transparency in organizations is co-constituted by the materiality of digital technologies used in the workplace, together with the actions of the organizational members, who project the material effects of their actions and accordingly choose to be transparent or opaque. We extend our understanding of the performativity of transparency by taking into consideration the temporality of transparency and using a trichordal approach to understand its emergence. By performing a qualitative study in the business division of a large telecommunications organization, we analyze the material-discursive practices through which account managers become transparent and opaque in their interaction with a customer relationship management system. We show that these practices emerge while account managers are oriented to the effects of transparency in the past, present, or future, and develop a model to illustrate how transparency and opaqueness are produced interchangeably along this trichordal composition. The paper contributes to the discussion on the role of transparency in organizations and its interchange with opaqueness, by bringing to the foreground its sociomaterial and temporal nature.",
author = "S. Pachidi and M.H. Huysman and Hans Berends and {van de Weerd}, G.C.",
year = "2015",
doi = "10.5465/AMBPP.2015.12791abstract",
language = "English",
note = "Academy of Management 2015 Annual Meeting ; Conference date: 07-08-2015 Through 07-08-2015",

}

Pachidi, S, Huysman, MH, Berends, H & van de Weerd, GC 2015, 'Playing the numbers game: Dealing with transparency' Paper presented at Academy of Management 2015 Annual Meeting, 7/08/15 - 7/08/15, . https://doi.org/10.5465/AMBPP.2015.12791abstract

Playing the numbers game: Dealing with transparency. / Pachidi, S.; Huysman, M.H.; Berends, Hans; van de Weerd, G.C.

2015. Paper presented at Academy of Management 2015 Annual Meeting, .

Research output: Contribution to ConferencePaperOther research output

TY - CONF

T1 - Playing the numbers game: Dealing with transparency

AU - Pachidi, S.

AU - Huysman, M.H.

AU - Berends, Hans

AU - van de Weerd, G.C.

PY - 2015

Y1 - 2015

N2 - Our research focus is on unpacking the performativity of transparency in order to explain how digital technologies, formerly perceived as enablers of surveillance and control, afford opaqueness as much as transparency. We develop a sociomaterial perspective on transparency and investigate how transparency in organizations is co-constituted by the materiality of digital technologies used in the workplace, together with the actions of the organizational members, who project the material effects of their actions and accordingly choose to be transparent or opaque. We extend our understanding of the performativity of transparency by taking into consideration the temporality of transparency and using a trichordal approach to understand its emergence. By performing a qualitative study in the business division of a large telecommunications organization, we analyze the material-discursive practices through which account managers become transparent and opaque in their interaction with a customer relationship management system. We show that these practices emerge while account managers are oriented to the effects of transparency in the past, present, or future, and develop a model to illustrate how transparency and opaqueness are produced interchangeably along this trichordal composition. The paper contributes to the discussion on the role of transparency in organizations and its interchange with opaqueness, by bringing to the foreground its sociomaterial and temporal nature.

AB - Our research focus is on unpacking the performativity of transparency in order to explain how digital technologies, formerly perceived as enablers of surveillance and control, afford opaqueness as much as transparency. We develop a sociomaterial perspective on transparency and investigate how transparency in organizations is co-constituted by the materiality of digital technologies used in the workplace, together with the actions of the organizational members, who project the material effects of their actions and accordingly choose to be transparent or opaque. We extend our understanding of the performativity of transparency by taking into consideration the temporality of transparency and using a trichordal approach to understand its emergence. By performing a qualitative study in the business division of a large telecommunications organization, we analyze the material-discursive practices through which account managers become transparent and opaque in their interaction with a customer relationship management system. We show that these practices emerge while account managers are oriented to the effects of transparency in the past, present, or future, and develop a model to illustrate how transparency and opaqueness are produced interchangeably along this trichordal composition. The paper contributes to the discussion on the role of transparency in organizations and its interchange with opaqueness, by bringing to the foreground its sociomaterial and temporal nature.

U2 - 10.5465/AMBPP.2015.12791abstract

DO - 10.5465/AMBPP.2015.12791abstract

M3 - Paper

ER -

Pachidi S, Huysman MH, Berends H, van de Weerd GC. Playing the numbers game: Dealing with transparency. 2015. Paper presented at Academy of Management 2015 Annual Meeting, . https://doi.org/10.5465/AMBPP.2015.12791abstract