Poster: Discovering requirements of behaviour change software systems from negative user experience

Nelly Condori-Fernandez; Alejandro Catala Bolos; Patricia Lago

doi:10.1145/3183440.3195072

Poster: Discovering requirements of behaviour change software systems from negative user experience

Nelly Condori-Fernandez, Alejandro Catala Bolos, Patricia Lago

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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Abstract

Behavior Change Software systems (BCSSs) have shown promising outcomes in terms of promoting healthy behaviors. However, a negative User Experience (UX) can be induced by BCSS if designers do not have clear understanding of the requirements that factually help in changing the user behavior that achieves a sustainability goal. In order to get insights into how to discover such sustainability requirements, we propose a discovery approach, whose emphasis is placed on negative UX assessed through attitudes and behaviors expressed by users due to the lack of fulfillment of actual user needs. The approach is tested on existing software systems designed for preventing or reducing Repetitive Strain Injury as a particular category of BCSS. Twelve requirements that contribute to social sustainability were discovered.

Original language	English
Title of host publication	Proceedings - International Conference on Software Engineering
Publisher	ACM, IEEE Computer Society
Pages	222-223
Number of pages	2
Volume	Part F137351
ISBN (Electronic)	9781450356633
DOIs	https://doi.org/10.1145/3183440.3195072
Publication status	Published - 27 May 2018
Event	40th ACM/IEEE International Conference on Software Engineering, ICSE 2018 - Gothenburg, Sweden Duration: 27 May 2018 → 3 Jun 2018

Conference

Conference	40th ACM/IEEE International Conference on Software Engineering, ICSE 2018
Country/Territory	Sweden
City	Gothenburg
Period	27/05/18 → 3/06/18

Keywords

Requirements discovery
Social sustainability requirements
User needs
UX assessment

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10.1145/3183440.3195072

Discovering requirements of behaviour change software systems from negative user experienceFinal published version, 90.7 KBLicence: Article 25fa Dutch Copyright Act

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title = "Poster: Discovering requirements of behaviour change software systems from negative user experience",

abstract = "Behavior Change Software systems (BCSSs) have shown promising outcomes in terms of promoting healthy behaviors. However, a negative User Experience (UX) can be induced by BCSS if designers do not have clear understanding of the requirements that factually help in changing the user behavior that achieves a sustainability goal. In order to get insights into how to discover such sustainability requirements, we propose a discovery approach, whose emphasis is placed on negative UX assessed through attitudes and behaviors expressed by users due to the lack of fulfillment of actual user needs. The approach is tested on existing software systems designed for preventing or reducing Repetitive Strain Injury as a particular category of BCSS. Twelve requirements that contribute to social sustainability were discovered.",

keywords = "Requirements discovery, Social sustainability requirements, User needs, UX assessment",

author = "Nelly Condori-Fernandez and Bolos, {Alejandro Catala} and Patricia Lago",

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doi = "10.1145/3183440.3195072",

language = "English",

volume = "Part F137351",

pages = "222--223",

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Condori-Fernandez, N, Bolos, AC & Lago, P 2018, Poster: Discovering requirements of behaviour change software systems from negative user experience. in Proceedings - International Conference on Software Engineering. vol. Part F137351, ACM, IEEE Computer Society, pp. 222-223, 40th ACM/IEEE International Conference on Software Engineering, ICSE 2018, Gothenburg, Sweden, 27/05/18. https://doi.org/10.1145/3183440.3195072

Poster: Discovering requirements of behaviour change software systems from negative user experience. / Condori-Fernandez, Nelly; Bolos, Alejandro Catala; Lago, Patricia.
Proceedings - International Conference on Software Engineering. Vol. Part F137351 ACM, IEEE Computer Society, 2018. p. 222-223.

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

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T1 - Poster

T2 - 40th ACM/IEEE International Conference on Software Engineering, ICSE 2018

AU - Condori-Fernandez, Nelly

AU - Bolos, Alejandro Catala

AU - Lago, Patricia

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N2 - Behavior Change Software systems (BCSSs) have shown promising outcomes in terms of promoting healthy behaviors. However, a negative User Experience (UX) can be induced by BCSS if designers do not have clear understanding of the requirements that factually help in changing the user behavior that achieves a sustainability goal. In order to get insights into how to discover such sustainability requirements, we propose a discovery approach, whose emphasis is placed on negative UX assessed through attitudes and behaviors expressed by users due to the lack of fulfillment of actual user needs. The approach is tested on existing software systems designed for preventing or reducing Repetitive Strain Injury as a particular category of BCSS. Twelve requirements that contribute to social sustainability were discovered.

AB - Behavior Change Software systems (BCSSs) have shown promising outcomes in terms of promoting healthy behaviors. However, a negative User Experience (UX) can be induced by BCSS if designers do not have clear understanding of the requirements that factually help in changing the user behavior that achieves a sustainability goal. In order to get insights into how to discover such sustainability requirements, we propose a discovery approach, whose emphasis is placed on negative UX assessed through attitudes and behaviors expressed by users due to the lack of fulfillment of actual user needs. The approach is tested on existing software systems designed for preventing or reducing Repetitive Strain Injury as a particular category of BCSS. Twelve requirements that contribute to social sustainability were discovered.

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Poster: Discovering requirements of behaviour change software systems from negative user experience

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