Real decisions in virtual worlds: Team collaboration and decision making in 3D virtual worlds

Alexander P. Schouten, B. van den Hooff, Frans Feldberg

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

This study investigates how 3D virtual worlds (3DVWs) support team collaboration. Based on Media Synchronicity Theory, we pose that the shared environment and avatar-based interaction allowed by 3DVWs aid convergence processes in teams working on a decision making task, leading to increased shared understanding between team members. This increases performance of decision making teams. An experiment was conducted in which 70 teams of 3 participants had to decide on a spatial planning issue. The teams interacted using synchronous text-based chat, a 3D virtual decision room, or were present in the virtual environment mirroring the spatial planning task. Results revealed that in both the virtual decision room and the virtual environment shared understanding was higher than in the text-based chat condition. This led to higher task performance in terms of consensus, satisfaction, and cohesion. Our results show that 3DVWs offer potential for team collaboration over more traditional text-based collaboration technologies.

Original languageEnglish
Title of host publicationICIS 2010 Proceedings - Thirty First International Conference on Information Systems
Publication statusPublished - 2010
Event31st International Conference on Information Systems, ICIS 2010 - Saint Louis, MO, United States
Duration: 12 Dec 201015 Dec 2010

Conference

Conference31st International Conference on Information Systems, ICIS 2010
CountryUnited States
CitySaint Louis, MO
Period12/12/1015/12/10

Keywords

  • 3D Virtual Environments
  • Computer-Mediated Communication
  • Media Synchronicity Theory
  • Shared Understanding
  • Team Performance
  • Virtual Teams
  • Virtual Worlds

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