Rebuilding trust after negative feedback: The role of communication

S. Utz

Research output: Chapter in Book / Report / Conference proceedingChapterAcademicpeer-review

Original languageEnglish
Title of host publicationeTrust: Forming relationships in the online world
EditorsK. Cook, C. Snyders, V. Buskens, C. Cheshire
Place of PublicationNew York
PublisherRussel Sage Foundation
Number of pages23
ISBN (Print)9780871543110
Publication statusPublished - 2009

Publication series

NameSeries on Trust

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