Rebuilding trust after negative feedback: The role of communication

S. Utz

Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic › peer-review

Original language	English
Title of host publication	eTrust: Forming relationships in the online world
Editors	K. Cook, C. Snyders, V. Buskens, C. Cheshire
Place of Publication	New York
Publisher	Russel Sage Foundation
Pages	215-237
Number of pages	23
ISBN (Print)	9780871543110
Publication status	Published - 2009

Name	Series on Trust

Persistent URL (handle)

@inbook{c8e69ec6a3e247f0893915f8c0db4659,

title = "Rebuilding trust after negative feedback: The role of communication",

author = "S. Utz",

year = "2009",

language = "English",

isbn = "9780871543110",

series = "Series on Trust",

publisher = "Russel Sage Foundation",

pages = "215--237",

editor = "K. Cook and C. Snyders and V. Buskens and C. Cheshire",

booktitle = "eTrust: Forming relationships in the online world",

}