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Reflective Complaint Management

  • F. Schipper

Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review

Original languageEnglish
Title of host publicationSc’moi Annual Review of Management & Organization Inquiry
PublisherTamaraland Publishers
ISBN (Print)0977813517, 9780977813513
Publication statusPublished - 2006

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