Research with a solidarity clinic: Design implications for CSCW healthcare service design

Vasilis Vlachokyriakos*, Clara Crivellaro, Hara Kouki, Christos Giovanopoulos, Patrick Olivier

*Corresponding author for this work

Research output: Contribution to JournalArticleAcademicpeer-review


This paper reports on a long-term collaboration with a self-organised social clinic, within solidarity movements in Greece. The collaboration focused on the co-creation of an oral history group within the social clinic, aiming to record and make sense of a collection of digital oral histories from its volunteers and volunteers-doctors. The process aimed to support reflection and shape the future of the clinic’s ongoing social innovation and to transform institutional public health services. Positioning the work of solidarity movement as designing social innovation, the work contributes to CSCW and ‘infrastructuring’ in Participatory Design aspiring to support social activism and social transformation processes. More specifically, through our empirical insights on the process of infrastructuring an oral history group within a social movement; and related insights about their ongoing participatory health service provision—we provide implications for CSCW concerned with its role in institutional healthcare service transformation.

Original languageEnglish
Pages (from-to)757-783
Number of pages27
JournalComputer Supported Cooperative Work: CSCW: An International Journal
Issue number5-6
Early online date24 Jun 2021
Publication statusPublished - Dec 2021

Bibliographical note

Funding Information:
This research was partially funded by the EPSRC Digital Economy Research Center (EP/M023001/1). Special thanks must go to the Metropolitan Community Clinic at Helliniko and to the self-organised Oral History Groups in Greece.

Publisher Copyright:
© 2021, The Author(s).


  • CSCW
  • Digital civics
  • Participatory action research (PAR)
  • Participatory design
  • Service design
  • Social movements


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