Reversing the denomination effect in tipping contexts

Jay Zenkić*, Jing Lei, Kobe Millet, Jeff D. Rotman

*Corresponding author for this work

Research output: Contribution to JournalArticleAcademicpeer-review

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Abstract

American consumers tip $36bn annually, predominantly using small sums of cash. Yet, little is known about how the denominations of cash affect tipping behavior. In contrast to existing findings on the spending of different denominations (i.e., the denomination effect), we posit that consumers are less likely to tip smaller (vs. larger) denominations (e.g., $1 in 4 × 25¢ coins vs. a $1 banknote) to the same total value. We term this the “denomination-tipping” effect and predict that it occurs because it is more embarrassing to tip with smaller denominations than larger denominations. Consistent with this prediction, we find across one field study and four online studies (N = 1402) that consumers are less likely to tip smaller (vs. larger) denominations, and that this “denomination-tipping” effect is mediated by feelings of embarrassment regarding tipping smaller denominations. Our findings add to the literature on how cash denomination affects consumers' usage of money in the context of tipping, and we provide practical guidance on how service providers can minimize the adverse impact of smaller denominations on tips to their service staff.

Original languageEnglish
Pages (from-to)351-358
Number of pages8
JournalJournal of Consumer Psychology
Volume34
Issue number2
DOIs
Publication statusPublished - Apr 2024

Bibliographical note

Publisher Copyright:
© 2023 The Authors. Journal of Consumer Psychology published by Wiley Periodicals LLC on behalf of Society for Consumer Psychology.

Keywords

  • cash
  • denomination
  • embarrassment
  • tipping

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