Routines as a perspective for HR-professionals: Diversity as a driver for routines

This chapter examines how organizational behaviour is rooted in routines and habits. Using insights from sociology and cognitive psychology, the authors develop a framework which addresses the influence of the broader environment on organizational behaviour, including societal and generational developments, over time is discussed. The chapter argues that these broader environmental developments exert a greater influence on organizational behaviour than many managers and HR-professionals realize. To assist these professionals, the authors present three insights offering them a further understanding of organizational behaviour and how this may be affected by HR policies.