| Original language | English |
|---|---|
| Title of host publication | Proceedings of the Winter Simulation Conference |
| Pages | 1813-1816 |
| Publication status | Published - 2003 |
Routing heuristics for multi-skill call centers
G.M. Koole, S.A. Pot, J. Talim
Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review