Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

T. Jiménez; G.M. Koole

doi:10.1007/s00291-004-0162-x

Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

T. Jiménez, G.M. Koole

Mathematics

Research output: Contribution to Journal › Article › Academic › peer-review

Abstract

Temporary overload situations in queues can be approximated by fluid queues. We strengthen earlier results on the comparison of multi-server tandem systems with their fluid limits. At the same time we give conditions under which economies of scale hold. We apply the results to call centers. © Springer-Verlag 2004.

Original language	English
Pages (from-to)	413-422
Journal	OR Spectrum : Quantitative Approaches in Management
Volume	26
DOIs	https://doi.org/10.1007/s00291-004-0162-x
Publication status	Published - 2004

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JimenezK

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10.1007/s00291-004-0162-x

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abstract = "Temporary overload situations in queues can be approximated by fluid queues. We strengthen earlier results on the comparison of multi-server tandem systems with their fluid limits. At the same time we give conditions under which economies of scale hold. We apply the results to call centers. {\textcopyright} Springer-Verlag 2004.",

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JO - OR Spectrum : Quantitative Approaches in Management

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Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

Abstract

Bibliographical note

UN SDGs

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