Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

T. Jiménez, G.M. Koole

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

Temporary overload situations in queues can be approximated by fluid queues. We strengthen earlier results on the comparison of multi-server tandem systems with their fluid limits. At the same time we give conditions under which economies of scale hold. We apply the results to call centers. © Springer-Verlag 2004.
Original languageEnglish
Pages (from-to)413-422
JournalOR Spectrum: Quantitative Approaches in Management
Volume26
DOIs
Publication statusPublished - 2004

Bibliographical note

JimenezK

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