TY - JOUR
T1 - Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
AU - Jiménez, T.
AU - Koole, G.M.
N1 - JimenezK
PY - 2004
Y1 - 2004
N2 - Temporary overload situations in queues can be approximated by fluid queues. We strengthen earlier results on the comparison of multi-server tandem systems with their fluid limits. At the same time we give conditions under which economies of scale hold. We apply the results to call centers. © Springer-Verlag 2004.
AB - Temporary overload situations in queues can be approximated by fluid queues. We strengthen earlier results on the comparison of multi-server tandem systems with their fluid limits. At the same time we give conditions under which economies of scale hold. We apply the results to call centers. © Springer-Verlag 2004.
UR - https://www.scopus.com/pages/publications/17444387920
UR - https://www.scopus.com/inward/citedby.url?scp=17444387920&partnerID=8YFLogxK
U2 - 10.1007/s00291-004-0162-x
DO - 10.1007/s00291-004-0162-x
M3 - Article
SN - 0171-6468
VL - 26
SP - 413
EP - 422
JO - OR Spectrum : Quantitative Approaches in Management
JF - OR Spectrum : Quantitative Approaches in Management
ER -
