Service-Level Variability and Impatience in Call Centers

A. Roubos

Research output: PhD Thesis › PhD-Thesis - Research and graduation internal

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Original language	English
Qualification	PhD
Awarding Institution	Vrije Universiteit Amsterdam
Supervisors/Advisors	Koole, Ger, Supervisor
Award date	25 Jun 2012
Publication status	Published - 2012

Naam instelling promotie: VU Vrije Universiteit
Naam instelling onderzoek: VU Vrije Universiteit

Access to Document

@phdthesis{b8eda1dcce574dbab9a4595bab1af439,

title = "Service-Level Variability and Impatience in Call Centers",

author = "A. Roubos",

note = "Naam instelling promotie: VU Vrije Universiteit Naam instelling onderzoek: VU Vrije Universiteit",

year = "2012",

language = "English",

type = "PhD-Thesis - Research and graduation internal",

school = "Vrije Universiteit Amsterdam",

}