Service-Level Variability and Impatience in Call Centers

A. Roubos

Research output: PhD ThesisPhD-Thesis - Research and graduation internal

132 Downloads (Pure)
Original languageEnglish
Awarding Institution
  • Vrije Universiteit Amsterdam
  • Koole, Ger, Supervisor
Award date25 Jun 2012
Publication statusPublished - 2012

Bibliographical note

Naam instelling promotie: VU Vrije Universiteit
Naam instelling onderzoek: VU Vrije Universiteit

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