Service satisfaction: an empirical analysis of consumer satisfaction in financial services

C.A.G.M. van Montfort, E. Masurel, I.A.W. van Rijn

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@article{9147051e37f2444c9afdaf75a1497150,

title = "Service satisfaction: an empirical analysis of consumer satisfaction in financial services",

author = "{van Montfort}, C.A.G.M. and E. Masurel and {van Rijn}, I.A.W.",

year = "2000",

doi = "10.1080/02642060000000033",

language = "English",

volume = "20",

pages = "80--94",

journal = "Service Industries Journal",

issn = "0264-2069",

publisher = "Taylor and Francis Ltd.",

number = "3",

}

TY - JOUR

T1 - Service satisfaction: an empirical analysis of consumer satisfaction in financial services

AU - van Montfort, C.A.G.M.

AU - Masurel, E.

AU - van Rijn, I.A.W.

PY - 2000

Y1 - 2000

U2 - 10.1080/02642060000000033

DO - 10.1080/02642060000000033

M3 - Article

SN - 0264-2069

VL - 20

SP - 80

EP - 94

JO - Service Industries Journal

JF - Service Industries Journal

IS - 3

ER -