Abstract
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 10th International Conference on Information Systems for Crisis Response and Management |
| Editors | T Comes, F Fiedrich, S Fortier, J Geldermann, T Muller |
| Place of Publication | Baden-Baden |
| Pages | 901-905 |
| Publication status | Published - 2013 |
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Shaping Societal Impact: between control and cooperation. / Messemaker, M.; Wolbers, J.J.; Treurniet, W.; Boersma, F.K.
Proceedings of the 10th International Conference on Information Systems for Crisis Response and Management. ed. / T Comes; F Fiedrich; S Fortier; J Geldermann; T Muller. Baden-Baden, 2013. p. 901-905.Research output: Chapter in Book / Report / Conference proceeding › Conference contribution › Academic › peer-review
TY - GEN
T1 - Shaping Societal Impact: between control and cooperation
AU - Messemaker, M.
AU - Wolbers, J.J.
AU - Treurniet, W.
AU - Boersma, F.K.
PY - 2013
Y1 - 2013
N2 - In our modern society, the impact of large-scale safety and security incidents can be large and diverse. Yet, this societal impact is makeable and controllable to a limited extent. At best, the effect of concrete response actions is that the direct damage is somewhat reduced and that the recovery is accelerated. Proper crisis communication can make the biggest difference with respect to overall societal impact. We argue that crisis communication must strike a balance between a directive approach of chaos, command and control and a more empathic approach of continuity, coordination and cooperation. On the basis of a concrete case we analyze how crisis communication reflects the incident response approach and how societal impact is affected.
AB - In our modern society, the impact of large-scale safety and security incidents can be large and diverse. Yet, this societal impact is makeable and controllable to a limited extent. At best, the effect of concrete response actions is that the direct damage is somewhat reduced and that the recovery is accelerated. Proper crisis communication can make the biggest difference with respect to overall societal impact. We argue that crisis communication must strike a balance between a directive approach of chaos, command and control and a more empathic approach of continuity, coordination and cooperation. On the basis of a concrete case we analyze how crisis communication reflects the incident response approach and how societal impact is affected.
M3 - Conference contribution
SP - 901
EP - 905
BT - Proceedings of the 10th International Conference on Information Systems for Crisis Response and Management
A2 - Comes, T
A2 - Fiedrich, F
A2 - Fortier, S
A2 - Geldermann, J
A2 - Muller, T
CY - Baden-Baden
ER -