Situational influences on the use of communication technologies: A meta-analysis and exploratory study

Bart Van Den Hooff*, Jasper Groot, Sander De Jonge

*Corresponding author for this work

Research output: Contribution to JournalArticleAcademicpeer-review

Abstract

As communication technologies such as e-mail have become indispensable for business communication, the study of the use and effects of such technologies is increasingly relevant. In this article, the authors present a model of the different factors influencing e-mail use in organizations. Building on three theoretical approaches concerning the adoption and use of communication technologies, they present a meta-analysis of recent studies about e-mail use in organizations. The results of the analysis form the basis for a model explaining e-mail use. A first validation of the model using survey methodology is presented.

Original languageEnglish
Pages (from-to)4-27
Number of pages24
JournalJournal of Business Communication
Volume42
Issue number1
DOIs
Publication statusPublished - 1 Dec 2005

Keywords

  • Communication technologies
  • E-mail
  • Media choice theory
  • Meta-analysis
  • Organizational communication

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