Social network influences on technology acceptance: A matter of tie strength, centrality and density

Stephan Ten Kate, Sophie Haverkamp, Fariha Mahmood, Frans Feldberg

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

This study examines social network influences on the individual technology acceptance. Since it is believed that individuals' trust, opinions and behavior are influenced by their network, an analysis of that network may help to provide some explanations on technology acceptance. However, since social network characteristics are group-level characteristics and the technology acceptance model (TAM) is grounded on an individual level, there is a need for a mediating variable that links group-level characteristics to individual-level characteristics. According to this research the subjective norm construct, as introduced in TAM2, can be used in this mediating, linking role. This research proposes three social network characteristics (tie strength, density and centrality) and examines their influence on the subjective norm construct. As a result, this research not only extends TAM with a social perspective by introducing three antecedents of subjective norm, but also reduces the potential tension that exists between models explaining behavior at the individual level (TAM) and models that explain behavior at the group level (social network). Theoretical and managerial implications derived from the model developed are also discussed.

Original languageEnglish
Title of host publication23rd Bled eConference eTrust
Subtitle of host publicationImplications for the Individual, Enterprises and Society - Proceedings
PublisherBled eCommerce Conference
Pages18-32
Number of pages15
Publication statusPublished - 2010
Event23rd Bled eConference - eTrust: Implications for the Individual, Enterprises and Society - Bled, Slovenia
Duration: 20 Jun 201023 Jun 2010

Conference

Conference23rd Bled eConference - eTrust: Implications for the Individual, Enterprises and Society
CountrySlovenia
CityBled
Period20/06/1023/06/10

Fingerprint

Electric network analysis
Social networks
Centrality
Tie strength
Technology acceptance
Subjective norm
Technology acceptance model

Keywords

  • Network centrality
  • Network density
  • Network ties
  • Social networks
  • Subjective norm
  • Technology acceptance model

Cite this

Ten Kate, S., Haverkamp, S., Mahmood, F., & Feldberg, F. (2010). Social network influences on technology acceptance: A matter of tie strength, centrality and density. In 23rd Bled eConference eTrust: Implications for the Individual, Enterprises and Society - Proceedings (pp. 18-32). Bled eCommerce Conference.
Ten Kate, Stephan ; Haverkamp, Sophie ; Mahmood, Fariha ; Feldberg, Frans. / Social network influences on technology acceptance : A matter of tie strength, centrality and density. 23rd Bled eConference eTrust: Implications for the Individual, Enterprises and Society - Proceedings. Bled eCommerce Conference, 2010. pp. 18-32
@inproceedings{4f7c9261880b4839b1c3c47e0b0dc8cd,
title = "Social network influences on technology acceptance: A matter of tie strength, centrality and density",
abstract = "This study examines social network influences on the individual technology acceptance. Since it is believed that individuals' trust, opinions and behavior are influenced by their network, an analysis of that network may help to provide some explanations on technology acceptance. However, since social network characteristics are group-level characteristics and the technology acceptance model (TAM) is grounded on an individual level, there is a need for a mediating variable that links group-level characteristics to individual-level characteristics. According to this research the subjective norm construct, as introduced in TAM2, can be used in this mediating, linking role. This research proposes three social network characteristics (tie strength, density and centrality) and examines their influence on the subjective norm construct. As a result, this research not only extends TAM with a social perspective by introducing three antecedents of subjective norm, but also reduces the potential tension that exists between models explaining behavior at the individual level (TAM) and models that explain behavior at the group level (social network). Theoretical and managerial implications derived from the model developed are also discussed.",
keywords = "Network centrality, Network density, Network ties, Social networks, Subjective norm, Technology acceptance model",
author = "{Ten Kate}, Stephan and Sophie Haverkamp and Fariha Mahmood and Frans Feldberg",
year = "2010",
language = "English",
pages = "18--32",
booktitle = "23rd Bled eConference eTrust",
publisher = "Bled eCommerce Conference",

}

Ten Kate, S, Haverkamp, S, Mahmood, F & Feldberg, F 2010, Social network influences on technology acceptance: A matter of tie strength, centrality and density. in 23rd Bled eConference eTrust: Implications for the Individual, Enterprises and Society - Proceedings. Bled eCommerce Conference, pp. 18-32, 23rd Bled eConference - eTrust: Implications for the Individual, Enterprises and Society, Bled, Slovenia, 20/06/10.

Social network influences on technology acceptance : A matter of tie strength, centrality and density. / Ten Kate, Stephan; Haverkamp, Sophie; Mahmood, Fariha; Feldberg, Frans.

23rd Bled eConference eTrust: Implications for the Individual, Enterprises and Society - Proceedings. Bled eCommerce Conference, 2010. p. 18-32.

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

TY - GEN

T1 - Social network influences on technology acceptance

T2 - A matter of tie strength, centrality and density

AU - Ten Kate, Stephan

AU - Haverkamp, Sophie

AU - Mahmood, Fariha

AU - Feldberg, Frans

PY - 2010

Y1 - 2010

N2 - This study examines social network influences on the individual technology acceptance. Since it is believed that individuals' trust, opinions and behavior are influenced by their network, an analysis of that network may help to provide some explanations on technology acceptance. However, since social network characteristics are group-level characteristics and the technology acceptance model (TAM) is grounded on an individual level, there is a need for a mediating variable that links group-level characteristics to individual-level characteristics. According to this research the subjective norm construct, as introduced in TAM2, can be used in this mediating, linking role. This research proposes three social network characteristics (tie strength, density and centrality) and examines their influence on the subjective norm construct. As a result, this research not only extends TAM with a social perspective by introducing three antecedents of subjective norm, but also reduces the potential tension that exists between models explaining behavior at the individual level (TAM) and models that explain behavior at the group level (social network). Theoretical and managerial implications derived from the model developed are also discussed.

AB - This study examines social network influences on the individual technology acceptance. Since it is believed that individuals' trust, opinions and behavior are influenced by their network, an analysis of that network may help to provide some explanations on technology acceptance. However, since social network characteristics are group-level characteristics and the technology acceptance model (TAM) is grounded on an individual level, there is a need for a mediating variable that links group-level characteristics to individual-level characteristics. According to this research the subjective norm construct, as introduced in TAM2, can be used in this mediating, linking role. This research proposes three social network characteristics (tie strength, density and centrality) and examines their influence on the subjective norm construct. As a result, this research not only extends TAM with a social perspective by introducing three antecedents of subjective norm, but also reduces the potential tension that exists between models explaining behavior at the individual level (TAM) and models that explain behavior at the group level (social network). Theoretical and managerial implications derived from the model developed are also discussed.

KW - Network centrality

KW - Network density

KW - Network ties

KW - Social networks

KW - Subjective norm

KW - Technology acceptance model

UR - http://www.scopus.com/inward/record.url?scp=84926039382&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84926039382&partnerID=8YFLogxK

M3 - Conference contribution

SP - 18

EP - 32

BT - 23rd Bled eConference eTrust

PB - Bled eCommerce Conference

ER -

Ten Kate S, Haverkamp S, Mahmood F, Feldberg F. Social network influences on technology acceptance: A matter of tie strength, centrality and density. In 23rd Bled eConference eTrust: Implications for the Individual, Enterprises and Society - Proceedings. Bled eCommerce Conference. 2010. p. 18-32