Social support strategies for embodied conversational agents

Janneke M. van der Zwaan; Virginia Dignum; Catholijn M. Jonker

doi:10.1007/978-3-319-12973-0_8

Social support strategies for embodied conversational agents

Janneke M. van der Zwaan
, Virginia Dignum
, Catholijn M. Jonker

Research output: Contribution to Journal › Article › Academic › peer-review

Abstract

There is a growing interest in employing conversational agents as companions and coaches. An important skill for this type of agents is providing social support to users after they have an experienced upsetting event. In order to provide social support, conversational agents need to be empathic to the user. In this paper, we specify strategies for conversational agents to provide social support to users. The main contribution of this paper is a mapping between OCC emotion types and support types that can be used to generate emotional behavior in a largely domain-independent way.

Original language	English
Pages (from-to)	134-147
Journal	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	8750
DOIs	https://doi.org/10.1007/978-3-319-12973-0_8
Publication status	Published - 2014
Externally published	Yes

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Social support strategies for embodied conversational agents. / van der Zwaan, Janneke M.; Dignum, Virginia; Jonker, Catholijn M.
In: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 8750, 2014, p. 134-147.

Research output: Contribution to Journal › Article › Academic › peer-review

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AU - Dignum, Virginia

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ER -

Social support strategies for embodied conversational agents

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