Abstract
Information technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon's Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. This study proposes a process model to develop Smart Personal Assistants. Using a design science research approach, we first gather requirements from Smart Personal Assistant designers and theory, and later evaluate the process model with developing an Amazon Alexa Skill for a Smart Home system. This paper contributes to the existing user assistance literature by offering a new process model on how to design Smart Personal Assistants for intelligent systems.
| Original language | English |
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| Title of host publication | Proceedings of the 53rd Annual Hawaii International Conference on System Sciences, HICSS 2020 |
| Editors | Tung X. Bui |
| Publisher | IEEE Computer Society |
| Pages | 261-270 |
| Number of pages | 10 |
| ISBN (Electronic) | 9780998133133 |
| Publication status | Published - 2020 |
| Event | 53rd Annual Hawaii International Conference on System Sciences, HICSS 2020 - Maui, United States Duration: 7 Jan 2020 → 10 Jan 2020 |
Publication series
| Name | Proceedings of the Annual Hawaii International Conference on System Sciences |
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| Volume | 2020-January |
| ISSN (Print) | 1530-1605 |
Conference
| Conference | 53rd Annual Hawaii International Conference on System Sciences, HICSS 2020 |
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| Country/Territory | United States |
| City | Maui |
| Period | 7/01/20 → 10/01/20 |
Bibliographical note
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