Original language | English |
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Title of host publication | The SAGE Encyclopedia of Quality and the Service Economy |
Editors | S.M. Dahlgaard-Park |
Place of Publication | Thousand Oaks, CA |
Publisher | Sage Publications |
Pages | 764-770 |
Publication status | Published - 2015 |
Strategic Change Management
Research output: Chapter in Book / Report / Conference proceeding › Chapter › Academic