Studying and theorizing knowledge work in the age of intelligent machines

Manos Gkeredakis, Stella Pachidi, Nicholas Berente, Panos Constantinides, Samer Faraj, Marleen Huysman, Natalia Levina, Hila Lifshitz-Assaf

Research output: Chapter in Book / Report / Conference proceedingConference contributionAcademicpeer-review

Abstract

Organizing knowledge work and workers has been a long-standing theme in information systems research (Bailey et al. 2010; Brown and Duguid 2000; Dougherty and Dunne 2012; Newell et al. 2009; Orlikowski 2002; Schultze 2000). Maintaining a focus on knowledge work is critical insofar as so-called “intelligent” machines, such as deep learning algorithms, are changing the ways knowledge is created and shared in organizations and epistemic communities more generally (e.g., professions/ occupations) (Faraj et al. 2018). Understanding the consequences of emerging knowledge worker-intelligent machine (KWIM) reconfigurations is of huge practical and theoretical significance (Rai et al. 2019). In this PDW, we are interested in exploring the potential opportunities and challenges for studying and theorizing knowledge work in the age of intelligent machines. We will jointly map the current terrain of knowledge work research; discuss what KWIM reconfigurations IS researchers may need to attend to; explore what alternative theoretical lenses might be useful; and reflect on how to tackle potential methodological challenges in studying KWIM reconfigurations.

Original languageEnglish
Title of host publicationICIS 2019 Proceedings
Subtitle of host publication40th International Conference on Information Systems, ICIS 2019 Munich
PublisherAssociation for Information Systems
Chapter2047
Pages1-8
Number of pages8
ISBN (Electronic)9780996683197
ISBN (Print)9780996683197
Publication statusPublished - Nov 2019
Event40th International Conference on Information Systems, ICIS 2019 - Munich, Germany
Duration: 15 Dec 201918 Dec 2019

Conference

Conference40th International Conference on Information Systems, ICIS 2019
CountryGermany
CityMunich
Period15/12/1918/12/19

Keywords

  • Algorithms
  • Artificial intelligence
  • Intelligent machines
  • Knowing
  • Knowledge practices
  • Knowledge work

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